Assertiveness and self-confidence

‘Whether you believe you can or whether you believe you can't, you're absolutely right'

(Henry Ford)

Lack of assertiveness not only affects operational performance but can also have a detrimental impact upon an individual's quality of life. An understanding of assertiveness techniques can make a significant difference to a person's general well-being and in their performance at work.

 

This event will enable delegates to:

  • develop personal self-esteem
  • be more effective in the workplace
  • be more decisive and positive
  • deal with criticism and conflict
  • reduce stress levels

 

       Course content

  • understanding passive / assertive / aggressive behaviour
  • what makes people behave the way they do
  • basic personal rights
  • identifying the best approach
  • handling difficult situations
  • how to say 'no'
  • importance of body language
  • applying assertiveness techniques
  • giving and receiving feedback

 

 

 

 

 

 

 

 

 

 

 

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