Business Correspondence

'A letter should be judged not on how well it is written but on how it is acted upon'

Every time a customer, external or internal, reads a written communication an impression is formed. Make sure your organisation's image is enhanced through a high standard of correspondence.

This event will enable delegates to:

  • construct letters and reports in a professional manner
  • maintain and develop a good company image
  • effectively handle difficult correspondence / complaints
  • prepare user-friendly correspondence
  • eliminate common errors

 

       Course content

  • principles of letter writing
  • principles of report writing
  • structure and layout
  • considering the reader
  • selecting the content
  • making an impact
  • how to be concise
  • keeping things simple
  • use of grammar and punctuation
  • house style
  • personal style
  • use of emails
  • planning reports / letters
  • proof reading
  • visual aids

 

 

 

 

 

 

 

 

 

 

 

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