Communication and Influencing
'If you don't give people information they'll make up something to fill the void'
(David Packard, US Electrical Engineer / Entrepreneur)
Success in business and indeed life itself is largely dictated by the way we communicate. Good communication is essential in building sound relationships and enhancing personal performance.
|
This event will enable delegates to:
- enhance performance through good communication
- understand strategies and techniques for influencing
- establish good relationships in business and personal life
- overcome barriers to effective communication
|
Course content
- written communication
- oral communication
- communication styles
- impact of poor communication
- barriers to personal influence
- assertiveness
- sources of power
- basic negotiation skills
- how to project a positive image
- first impressions
- disarming anger
- effective influencing behaviours
|
back to courses
|
