Essential Interpersonal Skills

'No-one can make you feel inferior without your consent'

(Eleanor Roosevelt)

For many reasons individuals can lack self-confidence in the work place. This often results in a detrimental impact on performance and prevents individuals realising their full potential.

This event will enable delegates to:

  • express their point of view in a positive manner
  • communicate better with people at all levels
  • create a rapport with colleagues and customers
  • represent the organisation with confidence
  • demonstrate assertive behaviour in the work place

 

       Course content

  • core communication skills
  • results of poor communication
  • common failings
  • how to be assertive
  • conflict resolution
  • giving and receiving feedback
  • coping with aggressive behaviour
  • improving self-esteem

 

 

 

 

 

 

 

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