Problem Solving and Decision Making

'A problem is only a solution in disguise'

Many of us are weighed down by problems and sometimes indecision. A positive approach is to look upon a problem as a challenge and an opportunity to improve. Decision making can be easily aided through the use of recognised tools and techniques.

This event will enable delegates to:

  • understand the difference between problem solving and decision making
  • solve problems using the eight step problem solving approach
  • understand and use tools and techniques for problem solving and decision making
  • implement solutions / decisions

 

       Course content

  • difference between problem solving and decision making
  • eight step problem solving approach
  • PARETO analysis
  • cause and effect diagrams
  • statistical process control (SPC)
  • flow charting
  • brain storming
  • rating charts
  • force field analysis
  • mind mapping
  • risk assessment
  • creative thinking techniques
  • consensus reaching
  • choosing the right solution

 

 

 

 

 

 

 

 

 

 

 

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